Had A Mourn-day Thursday

(I am working in a call centre for a large company. This weekend was our weekend off because of the Easter celebration. A colleague, located somewhere else in Europe, is backing our line while we are away.)

Customer: “Hello, I am looking for [My Name]. I have talked to him before and need help from him.”

Coworker: “Well, [My Name] has his day off because of Easter.”

Customer: “GOD D*** IT! Why should he celebrate Easter? I need help with my product NOW!”

Coworker: *pulls up the file* “Well, I can see here that you were supposed to call him on Thursday to let him know about the issue.”

Customer: “Thursday? No, I couldn’t. I took the day off because of Easter.”